Telesales Advisor - Benenden

Customer Sales Advisor

£23,000 annual Salary + up to £2000 bonus. No weekends.

The Company

Our York client is in business for the sole benefit of their members and remains a not-for-profit society. Today, their mission is to help regular hard-working people avoid the worry and complications that waiting on the NHS can bring. They have over 850,000 members and are growing. The vision is to be the UK’s leading healthcare community, making life better for all members and wider society by taking the strain off the NHS.

They are looking to recruit a number of Customer Service Advisors to join their contact centre. You will be dealing with general enquiries from existing and new customers. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great customer experience. You will work Monday to Friday, two days from home and no weekends

Responsibilities
  • Acquiring new members and retaining existing members through mostly inbound but also some outbound call activity (No cold calling)
  • Targeting potential members who have already started an application
  • Retain members who want to cancel their membership by explaining the benefits of our products and services
  • Contacting existing members who have cancelled or stopped payments to upsell the benefits of retaining membership
  • Working on admin and emails received from potential and existing members
Skills and Experience
  • Effective questioning and listening skills
  • Enjoys working to individual and department objectives
  • Self-motivated, professional and resilient at all times
  • Excellent telephone manner and ability to think on your feet
  • Enthusiastic, dynamic and positive attitude
  • Excellent multitasker
Benefits
  • £23,000 starting annual salary + up to £2000 bonus
  • Free health care membership
  • Free onsite parking
  • Up to 35 days’ holiday plus bank holidays
  • Pension with up to 10% employer contributions
  • Excellent training and development
  • Cycle to work scheme
  • Employee engagement events
  • Opportunities to give back to our community through volunteering
  • Mental Health First Aiders 
  • Free onsite gym
A full induction programme and ongoing training will provide you with an extensive knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 3 weeks of full-time training Monday to Friday, 9am-5pm, starting on Monday 10th June 2024. You must be available for the whole training period and have no annual leave during this time.

To apply, submit your CV to alex@pearlrecruitment.co.uk or upload below

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