Specialists in Customer Service, Sales/Marketing and IT
Customer Service Advisor - Pickfords
Customer Service Advisor
The Company
Our client is the UK’s largest national moving and storage company providing a large portfolio of services to a diverse range of customers and clients, including homeowners, businesses and government departments. They started nearly 400 years ago and how developed and grown into a respected and trusted UK brand operating globally.
The Role
Due to continued growth, they are looking for a Customer Service Advisor to support their customers and client’s logistics requirements. Adopting a holistic approach and understanding the customers needs you will be the main point of contact throughout the customer journey. You will work Monday to Friday, 9 – 5, no weekends.
Responsibilities
One point customer contact throughout the customer journey.
Understanding the customers’ needs and improve the customer experience.
Maximise sales opportunity.
Ability to up sell products and services.
Work to company and legal standards when processing documentation.
To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
Take part in team meetings and briefings when planned.
Key Skills and Experience
The ability to actively listen and build rapport with customers.
Ability to work with others and share best practice.
Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.
Have excellent organisational skills with the ability to prioritise workload.
Exhibits flexibility, be adaptable to change.
Customer Centric, create a great customer experience.
Ability to communicate effectively on all levels.
Excellent time management, with the ability to work well under pressure.
Proficient IT skills – Office, Word, Excel.
Benefits
£24,000 - £28,000 starting salary. Uncapped bonus. Average bonus paid is £300 per month
Employee Assistance Programme - EAP
Free Staff Parking
25 days holiday + 8 Bank holidays
Birthday Voucher & Christmas Voucher
Staff Rewards Voucher Scheme based on performance
Staff Referral Scheme
Paid time off for volunteering
Eye care vouchers & free Flu Vaccination
Pension contributions after 3 months service
To apply, submit your CV to alex@pearlrecruitment.co.uk or upload below
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Contact Us
Call us:07548970862
Email: hello@pearlrecruitment.co.uk
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Pearl Recruitment is a trading name of Pearl Business Solutions Ltd
Company No: 11755691
Registered address: Blake House,18 Blake Street, York, YO1 8QG, United Kingdom